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Get the full two-day conference recording as well as the handout materials.
Billing Boot Camp Sessions:
So, You Want to Be a Master Ambulance Biller?
Master the Fundamentals!
This session will review the basics of ambulance billing, from the information-gathering process, to call intake, to patient signatures, to assembling and submitting claims, as well as follow-up, patient collections and much more. A “whirlwind opening” to the Billing Boot Camp that you can’t afford to miss!
TAP – Terminology, Anatomy and Physiology for Ambulance Billers
Feel like you’ve been “thrown into the fire?” That’s how it can feel to be an ambulance biller
trying to decipher EMS clinical and operational terminology, and then trying to make sense out of it for billing purposes. If you’d like to learn the difference between a tibia and a cranium, or D5W and WD40, then this session is designed for you! This session will cover the ambulance-specific terminology that is critical for the billing process.
You Say You’re Also the Privacy Officer? How to Properly Gather and Release Patient Information in Your Ambulance Billing Office
When can you release a patient’s personal information? Can you release it to the police? What about the media? Can other facilities share information about the patient with your ambulance service to make the billing process easier? What safeguards must you have in place with regard to protecting and sharing confidential information? This session will answer some of the most common privacy and confidentiality questions that arise in virtually every ambulance billing office.
Boot Camp Breakout I: Non-Emergency Ambulance Services
In this breakout session, we will cover the “hot topics” specific to non-emergency ambulance services—including non-emergency medical necessity, non-emergency-specific condition codes, the challenges of call intake, and more.
Boot Camp Breakout II: Emergency Ambulance Services
This breakout session will focus on the medical necessity requirements for emergency services, the vital link between dispatch and billing, and review the proper use of the emergency-specific ambulance condition codes.
Dispatch Protocols: The “Missing Link” for Effective Reimbursement and Compliance
We will take a detailed look at the importance of EMS dispatch protocols in the billing and compliance process. Geared specifically to ambulance billers, this session will review dispatch protocols in detail, explaining what they are, how they work, and how they can directly affect reimbursement. We’ll also look specifically at “response determinants,” and address the challenges of receiving “emergency” calls directly from nursing facilities, hospitals and others
ABC3 Main Conference Sessions:
Reimbursement Update
Always a favorite, this session will bring you up to date with the latest information, breaking news and other recent developments in Medicare and other ambulance reimbursement topics.
Medicaid Matters!
You asked for it – this is the first ABC3 session that will take a close-up look at Medicaid issues that provide a constant challenge for ambulance services. We will look at important new fraud and abuse developments on the Medicaid side; the migration toward Medicaid managed care and its impact on the ambulance industry; efforts undertaken in several states to increase their Medicaid rates; and other vital topics of interest.
Swimming With the Sharks: How to Get Your Money When the Patient’s Got a Lawyer!
By popular request, we’ve added a session all about the “joys” of dealing with patients and others when a lawyer is involved in the case. What is a “letter of protection?” Must you communicate with the lawyer instead of the patient when the patient tells you he’s represented? May you release patient information to a lawyer? Must you accept the amount that the lawyer tells you he or she will pay to settle your bill? These and other tough questions will be answered in this enlightening session.
How to Prepare For – and Win – Reimbursement Appeals
This session will take a closer look at how to effectively pursue your money through the appeals and grievance process. Whether it’s Medicare, Medicaid or a commercial insurer, this session will provide valuable tips on how to assemble your case for appeal – and provide effective strategies for how to put together a winning case.
Breakout Sessions
One of the most-requested changes we’ve made to this year’s all-new ABC3 conference is the addition of targeted breakout sessions for specific types of providers. For planning purposes, please specify a breakout session on Box 2 of the registration form (but please note: you are free to attend any session you wish at the time of the conference, subject to space availability).
Breakout 1: The Emergency Coding Clinic
Breakout 2: The Non-Emergency Coding Clinic
Breakout 3: Issues for Ambulance Billing Companies
Breakout Sessions 1 and 2are our very popular Coding Clinics, but this year we’ve broken them down into separate emergency and non-emergency sessions to allow more time to focus on specific issues, and to allow you to pick the types of claims problems you’d like to focus on. The Coding Clinics afford a unique opportunity to tackle the toughest issues in medical necessity, claim processing and coding, using actual claims and patient care reports in an instructive, interactive way.
Billing Company Issues: Breakout Session 3 is another ABC3 first — a session designed specifically for ambulance billing companies! We’ll address customer service challenges, provide tips for your billing service agreements and negotiating software contracts, and offer insight on dealing with difficult clients. We’ll also address the problems that can arise when you’re trying to be compliant, but your client isn’t!
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